Privacy Policy

1. Who We Are

Alta Property Services is a licensed general contractor and full-service property repair company serving homeowners, property managers, and HOA communities throughout the Chicagoland area and surrounding suburbs.

2. Information We Collect

We only collect information you provide directly or that is generated automatically when you visit our website. This may include:

We do not collect payment card information directly. Any billing is handled through secure third-party payment processors.

3. How We Use Your Information

We use the information we collect solely to operate and improve our services. Specifically, we use it to:

• Respond to your estimate requests, questions, and service inquiries
• Schedule on-site assessments, inspections, and project work
• Communicate project updates, follow-up appointments, and timelines
• Prepare and deliver written estimates and invoices
• Coordinate with your insurance provider when you request claim support
• Improve our website content, user experience, and service offerings
• Comply with applicable laws, regulations, and licensing requirements

4. Information Sharing

We share your information only in the following limited circumstances:

• Service Subcontractors: When a licensed specialty subcontractor is engaged for a portion of your project, we may share your property address and relevant project details — never unnecessary personal data.
• Insurance Companies: When you authorize us to work directly with your insurer on a claim, we share documentation and estimates with your carrier as required.
• Service Providers: We use third-party tools such as website hosting, analytics (e.g., Google Analytics), and CRM platforms. These vendors access information only as needed to provide their services and are bound by confidentiality obligations.
• Legal Requirements: We may disclose information if required by law, court order, or government authority, or to protect the rights and safety of Alta Property Services and its clients.

5. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to understand how visitors interact with our content. These may include:

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: Google Analytics and similar tools that help us understand page traffic and improve user experience (data is anonymized)
• Marketing Pixels: Tools such as Google Ads conversion tracking to measure the effectiveness of our advertising campaigns

You can control or disable cookies through your browser settings. Note that disabling certain cookies may affect website functionality. For Google's data practices, visit policies.google.com/privacy.

6. Data Security

We take reasonable administrative, technical, and physical measures to protect the personal information you share with us. These include:

• SSL encryption on all web-based data transmissions
• Access controls limiting who can view client records internally
• Secure email and document handling practices
• Regular review of data handling procedures

7. Data Retention

We retain personal information for as long as necessary to:

• Fulfill the service or transaction you requested
• Maintain records required by law (e.g., contractor licensing and insurance regulations in Illinois)
• Resolve disputes and enforce our agreements

Project records, including estimates, invoices, and correspondence, are typically retained for a minimum of 5 years following project completion, consistent with Illinois statute of limitations and contractor warranty obligations.

8. Your Rights & Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: Request a copy of the personal information we hold about you
• Correction: Ask us to correct inaccurate or incomplete information
• Deletion: Request deletion of your personal information, subject to legal retention requirements
• Opt-Out: Unsubscribe from marketing emails at any time using the unsubscribe link in any email we send
• Do Not Track: We currently do not respond to browser "Do Not Track" signals, but you may opt out of analytics via your browser settings

To exercise any of these rights, contact us directly:

9. Third-Party Links

Our website may contain links to third-party websites — such as manufacturer warranty pages, financing partner sites, or review platforms. This Privacy Policy applies only to altapropertyservices.com. We are not responsible for the privacy practices of external websites and encourage you to review their policies before submitting any personal information.

10. Children's Privacy

Our website and services are not directed toward individuals under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us at cs@altasvcs.com and we will promptly delete it.

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, service offerings, or applicable law. When we make material changes, we will update the "Last Updated" date at the top of this page.

We encourage you to review this page periodically. Continued use of our website after any update constitutes your acceptance of the revised policy.

12. Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or how your information is handled, please reach out to us directly. We aim to respond to all inquiries within 3 business days.